The U.S. Citizenship and Immigration Services (USCIS) is undertaking a series of technological updates known as the Transformation Initiative. Transformation is essentially an effort by USCIS to move the application process from a paper-based system to an online, electronic system.
The transformation of the USCIS from primarily a paper-based system to an online system will be an enormous shift in its operations. Over the past few years, our firm has already begun to see positive results of the USCIS' improved use of technology. There are bound to be delays and technical difficulties, as is to be expected with such a massive undertaking. If the transformation process operates according to current plans, it will greatly reduce requests for the submission of duplicate information and documentation.
Transformation is intended to provide better service to those seeking immigration benefits. One of the key components of the transformation is the use of an account-based system. Those seeking immigration benefits will be able to create online accounts. According to the USCIS Web Site, applicants will be able to utilize these accounts for such functions as updating personal information, scheduling appointments, requesting benefits and submitting information, and viewing case status and history.
When the system is fully implemented, individuals seeking immigration benefits, such as the employment authorization document (EAD) or a change of status, will be able to apply online through an individual customer account. In addition, when one initially signs up for a customer account, s/he will input biographical information that will auto-populate all subsequent applications filed, removing the need to reenter personal information multiple times. Once implemented, the system will allow online payment by credit card and will provide receipt numbers immediately.
While the USCIS does not have a deadline for the completion of the transformation process, it has set timeline goals. The first phase, which will establish customer accounts for Form I-539, Application to Change or Extend Status filings, has a goal of being in place by the end of fiscal year 2011 (FY11). The project has been contracted to IBM. According to the USCIS response to the CIS Ombudsman's 2010 report to Congress, substantial steps have been taken toward reaching this goal, with the first customer-facing changes scheduled for implementation in the last quarter of FY11. This phase, according to the USCIS, would include the online individual accounts, electronic filings, online biometric scheduling, and the capability for applicants to upload documentary evidence.
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